Upon receipt of your new mattress or pillow protector we suggest washing the protector with normal household detergent (without bleach additives) and tumble drying on the low heat setting. This helps to soften the protector and remove any packaging odors there might be. To ensure the maximum life of your Luna protection product please review the following cleaning instructions below.
Wash with cold to hot water using normal household detergents that do not contain bleach.
Do not use bleach- Using any type of bleach product will destroy the waterproof lining of our protectors.
Do not dry clean- Harsh chemicals used in dry cleaning will damage the waterproof lining of the protector.
It is recommended to tumble dry on low heat together with your bed sheets, towels or other clothing.
Do not dry on medium or high heat. This will damage the waterproof layer of the protector.
Do not iron- This will damage the waterproof lining of the protector
FAQ:How are the prices at Luna Mattress so low?
We are a factory direct provider of mattress protection products, which allows us to save our customers 35-50% off retail. We also provide many mattress and furniture retailers with our protection products under private labels.Which way is up on the protector?
The cotton terry cover is the top and the woven waterproof liner is the bottom.There seems to be brown burn marks on the protector after drying?
It is very important not to dry the protector on high heat. This mistake will ruin your protector. Brown burn marks on the protector indicates that the product was dried on high heat or got stuck in the heating element of the dryer. This is not covered in the warranty. Please see washing instructions above.
Luna offers a guarantee against manufacturing and fabric defects. Our warranty covers the protector product only. Below please see warranty durations per each product we offer.
Mattress Protectors: 15 year warranty for mattress protectors purchased after November 29th, 2016. For prior purchases, a 10 year warranty applies.
Pillow Protectors: 15 year warranty for pillow protectors purchased after March 1, 2017. For prior purchases, a 10 year warranty applies.
Mattress and Box Spring Encasements: 15 year warranty for pillow protectors purchased after February 7th, 2017. For prior purchases, a 10 year warranty applies.