Policies, Terms, and Conditions
The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Luna Mattress Protectors" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. Luna Mattress Protectors of FL.
Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Your information is kept completely private and we do not share email addresses or any other customer information with third parties.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Luna Mattress Protector site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Luna Mattress Protector site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each sites privacy policy. Luna Mattress Protector is not responsible for the actions of third parties.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Luna Mattress Protector reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express and Discover along with PayPal. There is no surcharge for using your credit card to make purchases with Luna Mattress Protector. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
Luna Mattress Protectors accepts money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
Shipping Policy
Shipping Time -- Most orders received before 6:00 PM will ship the same day provided the product ordered is in stock. Most orders received after 6:00 PM will ship the next business day. Orders are not processed or shipped on Sunday, except by prior arrangement.
Shipping charges for domestic and international orders are calculated at checkout based on the weight and size of the order.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Luna Mattress Protectors or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. To reduce theft of unattended packages, we require signature confirmation on orders above $200.
International Orders
Free shipping does not apply to International orders including Canada. Please select international shipping methods at checkout.
Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 6:00PM, or by the next business day if your order is received after this time and for orders received on Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Taxes
Luna Mattress Protectors shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida. For orders shipped to other states, you are solely responsible for all sales taxes or any other taxes.
Returns
It’s our goal to make your shopping experience with us as memorable and positive as possible. If for any reason you need to return an item, simply contact us for a return authorization number within 30 days of receiving your order. Once the RA has been issued, please return the items back to us. Products returned without an RA will be returned back to the customer.